Dealing with Difficult Behaviours Training - Canberra

Dealing with Difficult Behaviours Training - Canberra

You know the feeling. You're trying to have a productive conversation with a colleague, but they're shutting down, getting defensive, or flat-out refusing to cooperate. Maybe it's the team member who always has an excuse, the client who loses their temper over minor issues, or the supervisor who micromanages every detail. We've all been there, and let's be honest - it's exhausting. The traditional advice of "just be patient" doesn't cut it when you're dealing with real workplace pressures and deadlines.

Here's what I've learned after years of working with teams across different industries: difficult behaviours aren't just personality clashes you have to endure. They're often symptoms of deeper issues like stress, unclear expectations, or communication breakdowns. And here's the good news - you can absolutely learn practical techniques to handle these situations professionally and effectively.

This isn't about becoming a workplace therapist or trying to fix people. It's about giving you concrete strategies that actually work in real situations. We'll cover everything from the colleague who constantly interrupts in meetings to dealing with someone who's having a complete meltdown about a project change. You'll learn how to stay calm when someone's pushing your buttons, how to set boundaries without creating more conflict, and most importantly, how to redirect difficult conversations back to productive outcomes.

The techniques we cover aren't theoretical - they're based on real workplace scenarios that participants bring up again and again. Things like handling the person who takes credit for your work, managing someone who's resistant to feedback, or dealing with aggressive communication styles. We'll also tackle those tricky situations where the difficult behaviour is coming from above - because let's face it, sometimes your biggest challenge is your own manager.

What You'll Learn

You'll discover how to identify the root causes behind difficult behaviours instead of just reacting to the symptoms. We'll teach you the "pause and redirect" technique that stops conflicts from escalating, even when emotions are running high. You'll master the art of setting clear boundaries while maintaining professional relationships, and learn specific language patterns that defuse tension rather than adding fuel to the fire.

We'll also cover how to document problematic interactions properly (crucial for your own protection), when to involve HR or management, and how to protect your own mental energy when dealing with consistently challenging people. You'll practice real scenarios in a safe environment, so you'll feel confident applying these skills when it matters most.

By the end of this session, you'll have a toolkit of proven strategies for managing workplace stress and dealing with difficult behaviours that you can use immediately. Plus, you'll understand how to maintain your own professional standards without getting dragged into unnecessary drama.

The Bottom Line

Nobody should have to dread going to work because of difficult personalities. This training gives you practical, professional ways to handle challenging situations without compromising your own values or energy. You'll leave with confidence that you can manage whatever workplace dynamics come your way, and more importantly, you'll have strategies for managing workplace anxiety that often comes with these situations. Your future self will thank you for investing in these essential workplace survival skills.